Final Sale & No-Return Policy
No Returns

Due to the nature of our wholesale and customized products, all orders are final sale and cannot be returned or exchanged once confirmed.

We strongly recommend reviewing your product specifications, quantities, labeling, packaging, and shipping details before placing an order.

Damaged or Incorrect Products

If your order arrives damaged, defective, or materially different from the agreed specifications, please contact OVA Velora promptly after delivery with photos, videos, and order details.

We will review the issue and, where appropriate, work with you to determine a suitable resolution.

Custom & Private-Label Orders

Products that are custom-made, private-labeled, branded, or specially packaged for your business are non-returnable and non-refundable.

Order Changes & Cancellations

Once production or order fulfillment has started, changes or cancellations may not be possible. Please confirm all order details carefully before approving your order.

By placing an order with OVA Velora, you acknowledge and agree to this No-Return Policy.