Shipping Policy

At OVA Velora, we work to make the shipping process as smooth and reliable as possible. Because we provide wholesale sourcing and bulk orders, shipping times and costs may vary depending on the product, order quantity, destination, and shipping method selected.

1. Order Processing

Once your order and product specifications are confirmed, we begin preparing your products for production, inspection, packaging, labeling, and shipment.

Processing times vary depending on the product and order requirements. Your estimated production and shipping timeline will be communicated before shipment whenever possible.

2. Shipping Methods

Depending on your order and destination, we may offer different shipping options, including:

  • Air freight
  • Sea freight
  • Express shipping
  • Courier delivery
  • Door-to-door delivery
  • Other freight solutions suitable for your order

The most appropriate shipping method will depend on your order size, destination, required delivery time, and budget.

3. Shipping Costs

Shipping costs are calculated based on factors such as:

  • Product weight and dimensions
  • Order quantity
  • Shipping destination
  • Shipping method
  • Freight and carrier charges
  • Customs or import requirements

Shipping costs and delivery terms will be communicated and agreed upon before your order is shipped.

4. Tracking

Where tracking is available, we will provide tracking or shipment information so you can monitor the progress of your order.

For large freight shipments, tracking information may be provided through the relevant freight carrier or logistics partner.

5. Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country.

Unless otherwise agreed in writing, the customer is responsible for any applicable customs duties, taxes, import fees, or clearance charges.

Customers are responsible for ensuring that their products can legally be imported into their destination country.

6. Delivery Times

Delivery times are estimates and may vary depending on the shipping method, destination, customs clearance, production schedule, carrier availability, weather, holidays, and other circumstances outside our control.

For wholesale and bulk orders, delivery timelines will be discussed and confirmed based on the specific order.

7. Shipping Delays

OVA Velora works with suppliers and logistics partners to minimize delays. However, delays may occur due to customs inspections, carrier disruptions, weather, port congestion, production delays, or other circumstances beyond our control.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to communicate the updated information.

8. Damaged or Missing Shipments

Please inspect your shipment as soon as it arrives.

If your order arrives damaged, incomplete, or with visible shipping issues, please contact us as soon as possible and provide photographs, videos, shipment details, and a description of the issue.

We will review the situation and work with the appropriate shipping or logistics partner to determine the next steps.

For wholesale and bulk orders, delivery timelines will be discussed and confirmed based on the specific order.

9. Incorrect Shipping Information

Wholesale orders may require additional preparation time for:

  • Product manufacturing
  • Quality inspection
  • Private labeling
  • Barcode labeling
  • Packaging
  • Carton preparation
  • Palletization
  • Freight documentation

Because every wholesale order is different, the estimated shipping timeline will be provided based on your specific order requirements.

11. Contact Us

If you have questions about shipping, delivery times, tracking, or your order, please contact us:

OVA Velora

Email:

Website: https://ovavelora.com/

We are committed to providing reliable shipping solutions and keeping our customers informed throughout the order process.